EXCHANGE & RETURN
Temporarily longer return period
To give you more time to return items in these challenging times, we have temporarily extended our returns policy to 30 days.
Do you need to return an item? We are obviously more than willing to help you along in that process. Our warranty rules are listed below and you will also find a convenient step-by-step plan providing a clear overview of the process of returning any products.
- 14 DAYS RETURN POLICY
Articles can be returned to the address below within 14 days after receipt of the order. All articles must be returned unworn, undamaged and, insofar reasonably possible, with the labels attached.
6211 AS Maastricht
- COSTS FOR RETURN SHIPMENTS
The costs for return shipments are at the expense of the sender.
- KEEP YOUR RECEIPT!
We strongly recommend to always keep the receipt for the return shipments until the return shipment is successfully completed. A return shipment is successfully completed as soon as the purchase amount is refunded into the bank account involved. Fashionthings is not responsible for packages that are lost in the mail without proof of shipping.
- WE SEND A CONFIRMATION
As soon as the returned articles are received, Fashionthings will send an automatic email stating a confirmation of receipt. The articles will be carefully checked for the status they must meet, prior to the execution of refunding. Then the return shipment will be systematically processed as soon as possible so the purchase amount will be transferred as soon as possible, no later than within 14 days after cancellation, into the bank account involved. You must contact the Fashionthings customer service when a return shipment is not processed with the above mentioned period of time. Keep the proof of shipping for the return shipment within reach.
The most efficient way to exchange an article is to return the item concerned and then to order the right size and colour again through the Fashionthings webshop.
The legal warranty rules and terms apply to all articles. The legal warranty means that a product must do what can be expected of it in all reasonableness. For the products of Fashionthings this means that all articles, provided that the washing instructions and the proper care has been complied with, can be worn for at least one year. Fashionthings is not responsible for damage to articles arisen during the return shipment. We recommend returning the article in the original packaging in order to prevent damage to the articles.
- WITHDRAWAL OBLIGATION
You have the right to cancel your order within 14 days after the day you received your goods without giving any reason. You must send the goods back within 14 days after informing the trader. You will then be credited with the total amount, including shipping costs. Only the costs for returning the goods from your home to the shop are for your own account. If you use your right of withdrawal, you need to return the goods with all accessories and – if reasonably possible – in its original condition and packaging to us. To exercise this right, please contact us on email@example.com. We will give a refund within 14 days from receipt of your cancellation provided that the returned goods have been received in good order.